Refunds and Returns Policy

Last Updated: Oct 1st, 2023 Thank you for shopping with us! We value your satisfaction and want to ensure that you have a hassle-free experience. This Refunds and Returns Policy outlines the terms and conditions under which returns and refunds are accepted. Please read this policy carefully before making a purchase.

1.Eligibility for Returns:

1.1. We accept returns within 3 days from the date of purchase. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

1.2. The following items are not eligible for return unless they are defective upon arrival:

  • Personalized or custom-made products.
  • Gift cards.
  • Downloadable software or digital products.

2.Initiating a Return:

2.1. To initiate a return, please contact our customer support team by email or phone within the specified return period. Provide the following details:

  • Order number.
  • Reason for the return.
  • Description and quantity of the item(s) being returned.

2.2. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.

3.Return Shipping:

3.1. Customers are responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part.

3.2. We recommend using a trackable shipping method to ensure the safe return of the item. We cannot be held responsible for lost or damaged returns. For more information about  shipping , Kindly read through our Shipping policy page

4.Inspection and Refund Process:

4.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. 4.2. If the return is approved, we will initiate the refund process within 3 business days. The refund will be issued using the original payment method unless otherwise agreed upon. 4.3. In the case of defective items or returns due to our error, we may offer a replacement or store credit at our discretion.

5.Refund Timeframe:

5.1. The time it takes for the refund to be reflected in your account may vary depending on the payment method and financial institution. Please allow up to 3 business days for the refund to be processed.

6.Non-Refundable Items:

6.1. Certain items are non-refundable, including:

  • Clearance or sale items.
  • Items purchased through third-party sellers.
  • Items damaged or altered after delivery.

7.Exchanges:

7.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in Section 2 and place a new order for the desired item.

8.Damaged or Defective Items:

8.1. If you receive a damaged or defective item, please contact our customer support team immediately with supporting evidence (such as photographs) to request a return or exchange.

9.Final Sale:

9.1. Certain items marked as “Final Sale” or “Non-Returnable” are not eligible for return or refund. Please review the product description carefully before making your purchase.

 

Customer Service/ Sales Enquiries

If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at following Details;

  • sales@primetechnetworks.co.ke,

  • ke.primetech@gmail.com

Phone:  +254798636595

Address

655- RM5,4th Floor Kai Plaza, Tom-Mboya Street-Opposite Odeon Cinema, Nairobi

Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (EAT)

10.Modifications to the Policy:

10.1. We reserve the right to modify or update this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. If you have any further questions or concerns regarding our refunds and returns policy, please don’t hesitate to contact our customer support team.